Shipping Policy

Welcome to Mkaba Enterprise! We’re delighted to bring you cozy and stylish hoodies right to your doorstep. Please take a moment to review our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing Time

  • Orders are typically processed and shipped within 5 business days (excluding weekends and holidays) after payment is received.

2. Shipping Rates

  • We offer flat-rate shipping at $0 for orders within USA.
  • Orders over 1 qualify for free shipping.

3. Shipping Destinations

  • Currently, we ship to USA. If your location is not listed, please contact us for assistance.

4. Shipping Methods

  • We offer standard shipping, which typically takes 15 business days.
  • Expedited shipping options are available at checkout for faster delivery.

5. Tracking Information

  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the status and delivery date of your package.

6. Customs and Import Duties

  • Customers are responsible for any customs fees, import duties, or taxes that may apply to international shipments. Please check with your local customs office for more information.

7. Lost or Stolen Packages

  • Mkaba Enterprise is not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure. If you encounter any issues, contact the shipping carrier directly using the provided tracking information.

8. Shipping Delays

  • While we strive to meet the estimated delivery times, unforeseen circumstances, such as weather conditions or customs delays, may cause shipping delays. We appreciate your understanding in such situations.

9. Order Status and Support

  • For information regarding your order status or any shipping-related inquiries, please contact our Customer Support team at [email protected].

10. Returns Due to Shipping Issues

  • If your order is returned to us due to an incorrect address or delivery failure, we will contact you to arrange reshipment. Additional shipping fees may apply.

11. Changes to Shipping Policy

  • We reserve the right to update or modify our Shipping Policy at any time. Changes will be effective immediately upon posting on the website.

Thank you for choosing Mkaba Enterprise. We strive to provide you with a seamless and enjoyable shopping experience.