Refund Policy

30-Day Satisfaction Guarantee

At Mkaba Enterprise, we want you to be completely satisfied with your hoodie purchase. If you’re not happy with your order for any reason, we offer a hassle-free 30-day satisfaction guarantee. You can return your hoodie within 30 days of receiving it for a full refund or exchange.

Eligibility for Refund or Exchange

To be eligible for a refund or exchange, please ensure the following conditions are met:

1. The hoodie must be unused, unwashed, and in the same condition as received.
2. It should be in its original packaging with all tags attached.
3. The return request must be initiated within 30 days of receiving the product.

How to Initiate a Refund or Exchange

1. Contact our Customer Support team at [email protected] within 30 days of receiving your order.
2. Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

Exchange Process

If you requested an exchange, we will ship the replacement hoodie once the return is approved and processed.

Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part or a defective product.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

Contact Us

If you have any questions or concerns about our refund policy, please contact our Customer Support team at [email protected].

Thank you for choosing Mkaba Enterprise. Your satisfaction is our top priority.